Pay Water Bill

Welcome to Boonville Missouri Water Billing
Register with Pin Number Included on the Water Bill

Online Bill Pay

Have access to your account or make a payment 24 hours a day, 365 days a
year with our new customer portal. We encourage you to become a
registered user and take advantage of the convenient customer portal this
site has to offer. You will be going to a Third Party Web Page through BS&A
Software.

This is a secure website to access, pay, and manage your City of Boonville
Account. Once registered and your accounts have been created, you will
need to enter your PIN NUMBER that is included on your water bill to
access your property and then you will have quick, easy, and free access to
your utility account details at any time, including consumption, and payment
history. You will need your address, the PIN NUMBER included on your
water bill, and your email address to register an online account. You are now
ready to register and pay your utility bill.

MasterCard, Visa, & Discover Cards Accepted

Once your credit card payment has been processed, you will receive a
receipt via email. Please retain that receipt for your records. The receipt
may need to be shown to On-Call City Staff to have proof of payment.
All Credit/Debit Card Payments made to the City of Boonville incur no
transaction fees whether paid in person, online, or with the automated
telephone system.

PLEASE NOTE: Full or partial payments made on DAY of disconnection
may not prevent disconnection. Payments made on DAY of disconnection
will NOT reflect disconnection fees due and will NOT automatically
reconnect your service. Please call 660-882-5479 for updated account
balance and fees due if making a payment on disconnection day.
Disconnection Fees CAN be accepted through online payments or over the
phone payments.

Pay Bill Online

You will be going to a Third Party Web Page through BS&A Software that is a secure website to access, pay, and manage your City of Boonville Account.

Pay Utility Water Bill

Pay by Phone

Giving you access to your account 24 hours a day, 365 days
a year, with no waiting. To make your payment over the phone, call:

660-869-5313

Thank you for using our online payment option or automated phone system.

IMPORTANT INFO UPDATES

ANNUAL SPRING CLEAN UP COMING SOON

SANITATION QUARTERLY BULK PICKUP DATES:

Set out the large item for pick up with your roll cart on your regular trash day. Keep the large bulk item at least three feet from the roll cart to allow for the truck to pick up the roll cart.

October 6-10, 2025 One Item Bulk Pick Up

January 5-9, 2026 One Item Bulk Pick Up

April 6-10, 2026 Spring Clean Up

July 6-10, 2026 One Item Bulk Pick Up

October 5-9, 2026 One Item Bulk Pick Up

Transfer Station Hours for Saturdays are Changing:

Effective August 3, 2024, the Transfer Station will only be open on the First Saturday of Each Month from 7:30 a.m. to 12:00 noon. The Transfer Station is closed on Saturdays in December, January, and February.

Effective November 1, 2024, WM has required that everyone utilizing the Transfer Station will be required to wear a hard hat and safety vest. If you do not have one, you will be required to purchase their hard hat ($12) and safety vest ($5) as an extra charge, plus your tonnage (dumping) fee. If you have any questions or concerns, please direct those to Jerod Jobson at (660)415-9382 or email him at jjobson1@wm.com.

Yard Waste Disposal:

Effective July 6, 2025, plastic bags with yard waste will NO LONGER be picked up and will NO LONGER be allowed at the City’s Yard Waste Site. All yard waste MUST be Placed into Compostable Paper Bags.

New Users – How to register for customer portal:

Create a new account through BS&A Software Online Payment System by clicking “Currently Not Signed In” in the top right corner, then “Register“.
You will then see a “Create a New Account” popup with BS&A Online Account system.
Fill out the required fields on the screen.
You will receive an activation email. You will have 15 minutes to click the activation link. After clicking the activation link, you will then return to the new sign in screen to access your account with your new user name and password.
Go to “My Account “. Here, you will see Bills, Payment History, Payment Preferences, Record Access Transactions, Favorite Records, and Account Settings. Navigate to the Bills Tab.
Click on “Search” to find your property. Select the property with the correct Water Billing Account Number. You will then enter your PIN number located on your water bill. It will automatically save the property as a “Favorite“. If it does not, just click the link to Add To Your Favorites.
To enroll enroll in auto pay or view further account information, click “My Account” at the top of the screen to access Bills, Payment History, Payment Preferences, Record Access Transactions, Favorite Records, and Account Setting. You may enroll in AutoPay and/or Paperless Billing which is accessed through “Payment Preferences“. As a resident user, you can enable Automatic Payments in the checkout flow. There is a checkbox that must be selected in the Payment Summary Screen. The resident user must have a saved payment method for AutoPay Enrollment.
To view your Current Bill information, Bill History, Water Usage History Chart, go to “My Account >Favorite Records“. Your UB account will appear, Click “Go To Record” to view the bill information.

FAQ

Yes. You may still pay your bill, in person, at the Water Billing Office at 1200 Locust Street. We accept the following forms of payment: Cash, Check, Money Order, and Debit/Credit Card. We will NO LONGER take over the phone payments within the Water Billing Office. To make over the phone payments, you will need to call our automated phone system at 660-869-5313.

Office Hours are as follows:
Monday Through Friday from 8:00 am to 4:30 pm

City offices are closed in observance for the following holidays:

New Year’s Day
Martin Luther King Jr.’s Birthday
President’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Day

Yes. If you are a customer that has set up your payment through our Automatic Bank Draft System with your checking or savings account prior to this new customer portal; we will continue to debit your checking or savings account for your water bill payment on the due date of each month. If you are a customer that would like to set up an Automatic Bank Draft through your checking or savings account, you can set this up by clicking ACH Form. You will need to submit the completed form and voided check to the Water Billing Office. The account will be debited, as always, on the Due Date of each month. If using the pdf form to set up your ACH Bank Draft, it is NOT set up or managed through the customer portal. You will need to contact the Water Billing Office to make changes regarding this form of payment.

You can view account detail

Transaction History
Invoice Amounts Due
Payment Preferences including default payment method
Consumption Information
Manage Multiple Accounts

Pay your bill

Save credit card information for future payments
Schedule future payments
Sign up for Auto Pay with debit/credit card
Save Checking Account information by adding your bank account as a payment method
Sign up for Email Reminders

No. Customers can add and manage multiple accounts through the Favorites tab. Any account that a registered user pays an invoice on will perpetually appear in the Bill tab under “My Account” for perpetual retrieval. Multiple water bill accounts can NOT be paid with one payment. Each account will need to be paid separately.

Only existing utility accounts are eligible to pay online. New Customer Deposits must be paid in person at the Water Billing Office, 1200 Locust Street, Boonville, Missouri.

Your utility account information shown on the customer portal may NOT immediately reflect applied late fees. You will need to refer to your actual utility bill for the due date. The late/penalty fees are added after your due date. If paying after the due date stated on the bill, you can include any applicable late/penalty fees with your payment.

Disconnection fees CAN be accepted through online payments or over the phone payments. Once you have paid the overdue water bill plus the disconnection fee online or by phone, you will need to contact the Water Billing Office at 660-882-5479 to confirm that the account shows a full payment has been made. Once the Water Billing Clerk confirms the Full Payment Due to re-establish service has been paid, the appropriate crew will be dispatched to reconnect your service. Disconnection Fees can also be paid by Cash, Check, Money Order, or Debit/Credit Card Payments in the Water Billing Office. Full or partial payments made on DAY of disconnection may not prevent disconnection. Payments made on DAY of disconnection MAY NOT reflect disconnection fees and will NOT automatically reconnect your service. Online payments alone will not prevent disconnection from occurring, nor will it automatically allow reconnection to occur. There may be added fees that need to be paid that your customer portal account will not reflect, before reconnection of the service can be made. Also, if your service has been finalized, then a required New Customer Deposit would need to be paid at the Water Billing Office.

Please contact the Water Billing Clerk:

Email: waterbilling@boonville-mo.org

Phone: 660-882-5479

When using “Contact Us“, please include the Account Number, Account Holder’s Name, Service Address, and Phone Number. If there has been no response to any online contact within one business day, please follow up with our office by phone at 660-882-5479.

Need Assistance With Your Water Bill?

We’re here to help.

When using “Contact Us for More Information”, please include the Account Number, Account Holder’s Name, Service Address, and Phone Number. If there has been no response to any online contact within one business day, please follow up with our office by phone at 660-882-5479.

Welcome to Boonville Missouri Water Billing Register with Pin Number Included on the Water Bill